Carbonite Back Up at Carbonite.com
Just a warning to anyone who might consider using Carbonite.com as an online back up service for their computer. Having paid the fee to have my work laptop continuously backed up by the Carbonite service, my laptop hard drive crashed and I lost all of my data. I wasn't worried at all as I knew I had a complete back up.
Little did I know that the process of restoring your data takes days and days and days. I'm on my third day of the restore process, and not one single solitary file has been restored to my new computer, and here I sit, staring at a progress bar that doesn't move.
I've been in contact with Carbonite customer service twice, every 24 hours since I started and all they can say is be patient. The service really sucks. They can't send me my data on disk, can't let me access it by FTP, not one other alternative except to trickle it bit by bit back to my computer.
You have been warned, the service is not what it seems. If you ever lose your data, plan on being without it for a week at least!
posted by David @ 7:40 AM
3 comments
3 Comments:
You may want to consider a more proven backup service. Check out http://www.systembackup.com A little more expensive, but it may be true that you get what you pay for...
For a much easier restore process, David, try http://www.MyOtherDrive.com. Our online backup is easy to setup, and restore (download) is a snap - and it starts immediately - no delays. We also include encryption and file sharing.
March 7 and my restore is still not complete. I finally got my Outlook PST file back after 5 days and that at least allowed me to get back to work.
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