Carbonite Back Up at Carbonite.com

Just a warning to anyone who might consider using Carbonite.com as an online back up service for their computer. Having paid the fee to have my work laptop continuously backed up by the Carbonite service, my laptop hard drive crashed and I lost all of my data. I wasn't worried at all as I knew I had a complete back up.

Little did I know that the process of restoring your data takes days and days and days. I'm on my third day of the restore process, and not one single solitary file has been restored to my new computer, and here I sit, staring at a progress bar that doesn't move.

I've been in contact with Carbonite customer service twice, every 24 hours since I started and all they can say is be patient. The service really sucks. They can't send me my data on disk, can't let me access it by FTP, not one other alternative except to trickle it bit by bit back to my computer.

You have been warned, the service is not what it seems. If you ever lose your data, plan on being without it for a week at least!